Business Analysis Technique #20 – Problem Tracking
Problems, issues, bugs, defects, action items, punch list, clean up tables – so many synonymous terms for the same underlying concept – tracking known “stuff” and making sure it gets resolved before a product or service is released. While risk management concerns the known- unknown, management reserves address unknown -unknown, problem tracking is smack dab… [Read more…]
April 21, 2011 by David Kohrell
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